Asset and Configuration Management Analyst
Description
Asset and Configuration Management Analyst
About Apex
The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
As APEX FUND SERVICES is expanding, we are opening an exciting opportunity and are currently looking for a suitable, motivated, and team-oriented professional for the position of Head of Service Management.
The Role:
Reporting into the Head of Asset and Configuration, the Asset and Configuration Management Analyst is responsible for operating the Asset and Configuration Management processes, ensuring compliance with internal and external audits. Working with the Head of Asset and Configuration, you will help to embed the Asset and Configuration Management process, standards, governance, and controls across all of technology and acquisitions using a single ITSM platform and Apex Global way of working. Your role will involve managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives.
Primary responsibilities:
- Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle.
- Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB)
- Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions.
- Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes.
- Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM.
- Work closely with IT teams to identify and resolve issues related to configuration and asset management.
- Generate and analyse reports to identify trends and areas for improvement.
- Collaborate with other IT teams to implement and maintain best practices for configuration and asset management.
- Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues.
- Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures
- Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships.
- Proposing scope for service asset and configuration management and performing configuration audits.
Requirements
- Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB.
- ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline
- Strong attention to detail, ability to process data and work in a complex global organisational environment.
- Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization.
- Proven experience with ITSM tools such as Service Now
- Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure
- Excellent verbal and written presentation and communication skills.